Listening is More than What You Hear

Most people, when asked, will tell you they are good listeners. Business owners will say they are adept at hearing the needs of their clients, prospects, employees and vendors. Being a good listener is important in every area of our lives, but especially so in business. After all, most of our time is spent at work. But listening is more than just what you hear. Listening is also about observing someone’s body language and comparing that with what is being said.

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