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Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Monday, March 4, 2013

Be the Exception and Be Exceptional

"They may forget what you said, but they will never forget how you made them feel." ~ Carol Buchner

In today's fast-paced world, most people are rushing around trying to get as many things done in a day as they possibly can. If you read that statement and found you relate to it, please answer this question - Is everything you are doing of exceptional quality or have you found you must cut corners to get to your end result? We do not believe there is a business owner alive today who sets out each morning to be so-so. We all want to be the best at what we are doing. Do we not?

Click HERE to read the entire article.

Monday, October 19, 2009

Make It Easy for Prospects to Contact You

I was recently reading in Website Magazine and found the article "10 Steps to Generate More Leads" very interesting and helpful. I was especially struck by the topic of - making it easy for prospects to contact you.

How often do you visit a web site and realize it's not that easy to find the company's contact information? A good number of business owners seem to be hiding this information on obscure pages, making it very difficult for someone to reach them. I'm not sure if they realize this, but they are sending the message, "I don't really want to talk with you or hear you complain about my product or service."

After reading the article I mentioned, I decided our web site didn't make it easy for people to reach us. Don't get me wrong. We have a Contact Us page, and it's visible in our navigation. People can easily click on that link and send us an email or submit a form for more information.

But what would happen if we put a form at the bottom of every page that talks about our services so our visitors don't have to go searching for it if they want to know more? Would they be more apt to request additional information or a quote?

Even better... what would happen if we made the action steps obvious to our site visitors? Instead of using a button that says "submit," what might happen if the button said something like, "Achieve Better Results" or another unique call to action? Maybe our visitors would be so intrigued, they would take action.

The point of all this is to get you thinking about how functional and friendly your web site is for your visitors. We're in the process of redeveloping our site and will be including a lot of features we believe will be of great value to our visitors, like a free job board. As we are going through the redevelopment process, we'll be looking to make sure our site truly says "Welcome. Come in and stay a while."

If you would like help with redesigning your web site, we'd be happy to give you a no-cost evaluation along with a detailed cost proposal on how you can grow your presence on the world wide web. For more information on our web design services, visit: