As a business owner, often times you will find the majority of your
sales is generated from repeat customers and referrals from those
customers. Word-of-mouth advertising
is very powerful, so when you find your new business is coming from
your customers and their family, friends and associates, you know you
are doing something right (although there is always room for
improvement). Simply stated, your customers have come to know and trust
you, and they like doing business with your company. All the more
reason we, as business owners, should be working to improve the
relationships we have with our customers.
Click here to read the entire article.
Monday, July 22, 2013
Turning a Customer into a Profitable Business Partner
Posted by Anne Lazo at 7:14 AM
Labels: building customer relationships, customer database marketing, customer loyalty, customer referrals, customer relationship management, exceptional customer service
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