Google Alerts & Negative Reviews: How to Handle Them

If you're running a business, you should have it listed in all the local directories for Google, Yahoo, and Bing. That way when people are searching locally for what you do, they'll be able to find your business quickly.

These listings also give customers the opportunity to provide feedback on your business. If it's positive feedback, that's great! In an ideal world, we'd all like to think we can make everyone happy. Since that isn't the case, what do you do when someone gives your business a poor rating and posts it up on the web for everyone to see?

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